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Refund & Cancellation Policy

Last updated: June 2025

This policy applies to all ticket purchases made through the Cooldown platform, operated by WEBREWMARKETING PRIVATE LIMITED ("Company", "Cooldown", "we", "us", "our"). Please read this carefully before completing your booking. This policy should be read alongside our Terms & Conditions.

1. All Ticket Sales Are Final

Tickets purchased on Cooldown are non-refundable and non-cancellable. We do not offer refunds for change of mind, inability to attend, late arrival, or no-shows. Please be sure of your plans before completing payment. Checkout adds a processing fee (covering payment gateway charges) plus GST on that fee, shown as separate line items — the total shown at checkout is the final amount payable.

2. Processing Fee & GST Are Non-Refundable

The processing fee and the GST charged on it are non-refundable in all cases, including when a ticket is refunded because an event is cancelled. This fee covers payment gateway charges incurred at the time of payment and cannot be recovered once paid.

3. Event Cancelled by Cooldown

If an event is cancelled by us, you will receive a full refund of the ticket price (i.e. the subtotal, excluding the processing fee and GST on it) to your original payment method. We will notify you by email and process the refund automatically — you do not need to request it.

4. Event Postponement

If an event is postponed, your ticket remains valid for the rescheduled date. If you are unable to attend the new date, you may request a refund of the ticket price (excluding the processing fee and GST on it) within 48 hours of the postponement announcement by emailing us.

5. Refund Processing

  • Eligible refunds (event cancellation or postponement, per Sections 3 and 4) are processed within 7–10 business days.
  • Refunds cover the ticket price only — the processing fee and GST charged on it are not refunded.
  • Refunds are credited to the original payment method (card, UPI, net banking, wallet).
  • Processing timelines may vary depending on your bank or payment provider.

6. Non-Refundable Cases

  • Change of mind or inability to attend.
  • No-shows on the event day.
  • Tickets that have already been used or scanned at entry.
  • The processing fee and GST charged on it, under all circumstances (including event cancellations).

Refunds are issued only when an event is cancelled or postponed by Cooldown, as described in Sections 3 and 4.

7. Contact for Refunds

For all refund and cancellation requests:
  • Email: hello@cooldownindia.com
  • Subject line: Refund Request — [Your Booking ID]
  • Include your registered email address and the event name.

We aim to respond to all refund requests within 2 business days.